Water Restoration & Mold Remediation
Water damage in Austin? We’ll get you squared away.
Square Deal Restoration is a local crew that dries out homes after burst pipes, leaks, AC and water heater overflows and storm water. Straight talk, itemized bills and no pressure to sign today.
- Photos, moisture readings and an itemized estimate your adjuster can read
- Straight Talk billing: no charge for equipment that isn’t running
- A local Austin crew, not a national franchise
Water on the floor? Do these 5 things now
These steps limit the damage and help your claim, whoever you call.
- Shut off the water. The main valve is usually near the street, in the garage or where the line enters the house. For an AC or water heater leak, turn that unit off and close its supply valve.
- Stay clear of power. Don’t walk through standing water near outlets, cords or appliances. Turn off the breaker for wet rooms only if you can reach the panel while standing somewhere dry.
- Take photos and video before anything moves: the source, the water line on the walls, wet floors and damaged belongings.
- Move what matters. Lift furniture onto foil or blocks, and carry rugs, papers, photos and electronics to a dry room.
- Call your insurance company, then call us. Ask your insurer for a claim number. We document the damage so you and your adjuster see the same facts.
How we work: the 4 Rs
Every job follows the same four steps, and you see the readings and photos at each one.
1
Reveal
We find all the water, not just the puddle. Moisture meters and a thermal camera show where it went inside walls, under floors and into cabinets, and we photograph and record every reading.
2
Remove
We pull out standing water and take out what can’t be dried, like soaked carpet pad, swollen baseboard or wet insulation. You hear what is coming out and why before it goes.
3
Remediate
We set air movers and dehumidifiers, check the readings every day and keep drying until the materials are back to normal. If mold has started, it is handled the way Texas rules require.
4
Rebuild
We put back what came out (drywall, baseboard, flooring and paint) so the room looks and feels like home again.
We’ll get you squared away.
What we take care of
Water Damage Restoration
Finding the water, drying it out and putting the room back together.
Burst Pipes and Leaks
Frozen pipes, slab leaks, supply lines and fittings that let go.
AC and Water Heater Overflows
Clogged attic drain lines, rusted pans and tanks that fail.
Storm and Flood Water
Flash floods, roof leaks and wind-driven rain after Hill Country storms.
Drying and Dehumidifying
Air movers, dehumidifiers and daily readings until the job is truly dry.
Mold Remediation
How mold is handled the Texas way, with an independent assessor.
Your insurance, explained
- You own your claim. The policy is between you and your insurance company.
- You choose who works on your home. Your insurer may suggest a company. The choice is still yours.
- We document everything. Photos, moisture readings and an itemized estimate your adjuster can read.
- We share it with you and your adjuster. We document; you and your adjuster decide.
Our Straight Talk promise
A square deal means a fair, honest trade. Here is what that looks like on your bill.
- Itemized invoices. Every line says what was done, where and for how long.
- No charge for equipment that isn’t running. If a fan or dehumidifier is off, it is off the bill.
- No pressure to sign today. Take the paperwork, read it, ask questions, call your adjuster.
We know Hill Country homes
Slab leaks
Most Austin homes sit on a concrete slab, so a leak under the floor can soak flooring and walls for weeks before anyone sees it. Warm spots on the floor, a meter that keeps spinning and damp baseboards are the usual clues.
Attic AC drains
Central Texas AC systems run hard for months and make gallons of water a day. When an attic drain line clogs or a pan rusts through, that water comes down through the ceiling.
Flash floods
Hill Country storms can drop inches of rain in an hour. Creeks rise fast, water finds low doorways and garages, and wind-driven rain gets past roofs and windows.
Questions we hear every week
Does homeowners insurance cover water damage?
Most Texas homeowners policies cover water damage that is sudden and accidental, like a burst pipe or a water heater that fails. Many do not cover a slow leak that went on for weeks, or flooding from rising water outside, which needs a separate flood policy. Your policy and your adjuster decide. We give you the photos, moisture readings and itemized estimate that show what happened.
What is the difference between flood damage and water damage?
To an insurance company, “flood” usually means surface water coming in from outside, like a rising creek or street runoff. “Water damage” usually means water from inside the house, like a pipe, appliance or roof leak. The two are often covered by different policies, so it helps to know which one you have.
How long does drying take?
Many rooms dry in three to five days once the equipment is set, but it depends on what got wet. Hardwood, thick subfloors, cabinets and wet wall cavities take longer than carpet and drywall. We take readings every day and only call it dry when the numbers say so.
Why do the fans have to stay on all the time?
Drying works by moving water out of the materials and into the air, then pulling it out of the air with a dehumidifier. Turning equipment off overnight lets the moisture settle back in and stretches the job out. And under our Straight Talk promise, you are never billed for equipment that isn’t running.
Serving Austin and the Hill Country
Square Deal is a local Austin company. We work on homes across Austin and the Hill Country. Not sure if you are in our area? Contact us and we will tell you right away.
Water where it shouldn’t be?
Our local Austin phone line is opening soon, and the number will be right here. Until then, start with the 5 things to do right now.
We’ll get you squared away.